Troubleshooting Guide

This help article applies to CloudShell 9.3. To see the latest, click here.

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Missing User Permissions to Run DBCC TRACEON

Error Message

Saving resource family changes Error:

User 'NT AUTHORITY\SYSTEM' does not have permission to run DBCC TRACEON.

Description

Quali Server cannot access the CloudShell databases. This usually occurs when attempting to install or run Quali Server before configuring database permissions.

Possible Causes

  • Quali Server installation or configuration was run prior to configuring database permissions, therefore, the server cannot write to the database (NT AUTHORITY\SYSTEM).
  • Database user permissions were not correctly defined.

Solution

To resolve the issue described above, follow these steps:

  1. Verify you have set the proper SQL database permissions. See Database Prerequisites
  2. Restart Quali Server and try again to access the database.