Database User Permissions were not Correctly Configured

Error Message

Please check your database configuration on the server side

Description

When opening CloudShell portal or attempting to perform an action, such as reserving a Sandbox, the above error message is displayed.

Possible Causes

• Quali Server installation or configuration was run prior to configuring database permissions, therefore, the server cannot write to the database.
• Database user permissions were not correctly defined.

Solution

To resolve the issue described above, follow these steps:

1. Verify you have set the proper SQL database permissions. See Database Prerequisites.
2. Restart Quali Server and try again to access the database.