Troubleshooting Guide

This help article applies to CloudShell 9.3. To see the latest, click here.

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Auto Load Fails

Error Messages

Autoloading a L1 resource:

Application Warning

An error occurred trying to execute a command on a resource at this address: xx.x.xxx.xx.

The error was: There was an error talking to the server: System.Net.Sockets.SocketException (0x80004005): No connection could be made because the target machine actively refused it 127.0.0.1:4008

at System.NetSockets.TcpClient.connect(String hostname, Int32 port)

at QualiSystems.ResourceManagement.Service.APIService.TclDriverTcpClient.SendMessage(String message, String responseTerminationString, Func '1 isDriverAvailable,Int32 timeout, Int32 receivingDataTimeout)

Autoloading a 1st or 2nd Gen resource:

Synchronization conflicts

The operation completed with the following errors:

* Resource 'cisco switch resource' synchronization failed due to a driver error:

'get_inventory' command failed with 'SessionManagerException' error.

Description: ('SessionManagerImpl', 'Failed to create new session for type SSH, TELNET, CONSOLE_SSH, CONSOLE_TELNET, see logs for details').

Synchronization conflicts

The operation completed with the following errors:

* Resource 'aaa router test' synchronization failed due to a driver error:

'get_inventory' command failed with 'PySnmpError' error.

Description: Bad IPv4/UDP transport address xxx.xxx.xxx.x @161: [Errno 11001] getaddrinfo failed.

Description

In Resource Manager, when autoloading a resource fails, the above error messages may appear.

All the error messages described in this article stem from the same possible cause.

Possible Causes

The resource's IP address includes blank spaces either before or after the address.

Solution

To resolve the issue described above, follow this step:

  1. In Resource Manager Client, update the resource's IP address so that there are no blank spaces either before, after, or within the address. See Updating resource details.
  1. Rerun Autoload.