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Database User Permissions were not Correctly Configured

Error Message​

Please check your database configuration on the server side

Description​

When opening CloudShell portal or attempting to perform an action, such as reserving a Sandbox, the above error message is displayed.

Possible Causes​

  • Quali Server installation or configuration was run prior to configuring database permissions, therefore, the server cannot write to the database.
  • Database user permissions were not correctly defined.

Solution​

To resolve the issue described above, follow these steps:

  1. Verify you have set the proper SQL database permissions. See Database Prerequisites.
  2. Restart Quali Server and try again to access the database.